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FAQs

Find answers to all of our frequently asked questions here.

About Orders

Q: How do I order?
A: Via the user-friendly Everyday Gourmet website.

Q: What is the minimum order?
A: We don't have a minimum order, however for free delivery orders need to be over $100

Q: Can I place an order with a value of less than $100.00?
A: Yes you can, however we do have a delivery charged of $22.00 for orders under $100.00

Q: What time do I need to have my order placed by?
A: We deliver on Mondays, Wednesdays and Fridays. Place your order by 4.00pm on the business day before your required delivery day.

Q: Do I need to set up an account or sign up to a contract?
A: No, but we do require some basic delivery details, so we can deliver your order directly to your door.


About Our Products

Q: Will the products come with cooking instructions?
A:  Cooking and storage instructions will be on the packaging. If missing please contact the Everyday Customer Service Team and one of our team members will assist you.

Q: I have allergies or special dietary requirements, how can I find out more about a product?
A:  Please contact our Customer Service Team and one of our team members will assist you.

Q: Are your products frozen?
A: Most of our products are frozen, there are a few exceptions such as our cookie range.

Q: The quantities per carton are so large, can I order half a carton?
A: Unfortunately, we cannot split cartons. We suggest you arrange to share with your family, friends or neighbours. Most products can be kept frozen.


About Payments

Q: How do I pay?
A: Via our easy to use online checkout. We accept Visa and Mastercard.

Q: What if my payment is declined?
A: You'll receive a notification that your payment has been declined and will be asked to try again.

Q: Can I Afterpay my Everyday Gourmet order?
A: Watch this space, we are currently working on payment received via Afterpay, check back soon for more updates.


About Deliveries

Q: Where does Everyday Gourmet deliver?
A: Everyday Gourmet delivers to most metro areas in Melbourne, Sydney and Brisbane. Use our post code checker to see if we deliver to your area.

Q: How much is delivery?
A: If you order is under $100.00, a $22.00 delivery charge will be added. 

Q: What time will my order be delivered?
A: We deliver between 8:00am - 2:00pm on Mondays, Wednesdays and Fridays. On the day of your delivery you will receive a text message confirming your two-hour delivery window.

Q: Do I need to be home to receive my delivery?
A: Yes, due to Food Safety regulations, we will require someone to be home to accept your Everyday Gourmet order.

Q: Can I pick up my order directly from Everyday Gourmet?
A: Unfortunately, due to workplace health and safety restrictions, it is not possible for customers to collect their orders.

Q: What do I do if I didn't receive exactly what I ordered?
A: Contact the Customer Service Team via the Contact Us page, and one of our team members will rectify the issue.

Q: I gave the wrong address for my delivery; can I change it?
A: Yes, contact our Customer Service Team on 07 3893 9290 to arrange the delivery address change.

Q: Can I cancel my order?
A: You must cancel your order before 4.00pm on the business day before your home delivery is due. Please contact the Everyday Gourmet Customer Service Team on 07 3893 9290.

Q: What if something is damaged?
A: Contact the customer service team within 24 hours of your delivery, and we will arrange a credit or replacement.

Q: What happens if something comes up and I can't be home to receive my delivery?
A: Contact our Customer Service Team on 07 3893 9290 to arrange another delivery time.

Q: Is delivery contactless?
A: Yes, we provide a contactless service. 

Q: Do you deliver to gated complexes and high-rise apartments?
A: Yes, please provide details in your delivery instructions, with codes etc.